Immediate action
EMERGENCIES
If you have experienced sexual assault, physical violence, or drink spiking DIAL:
- Follow their recommendations before going to hospital.
- Tell them you have been a victim of GBV and be specific.
- Do not wash or change clothes before going, this may affect medical evidence.
In Segovia also ATIENDO: 900 84 74 84 (Information or psychological or legal support 24 hours a day, 365 days a year)
Medical attention
GO TO THE HOSPITAL
Madrid:
Hospital La Paz
Paseo de la Castellana, 261917 277 000Segovia:
General Hospital
C/ Luis Erik Clavería Neurólogo S/N 40002 Segovia921 419 100Free and confidential
SPANISH GENDER-BASED VIOLENCE HELPLINE
- WhatsApp: +34 600 000 016
- Email: 016-online@igualdad.gob.es
- Confidential and free of charge.
- Service in 53 languages.
Immediate psychosocial care.
Information for victims of gender-based violence and their environment.
Support on campus
WHERE TO GET HELP AT IE UNIVERSITY
Policy and procedures
IE NON-DISCRIMINATION AND ANTI-HARASSMENT POLICY AND PROCEDURES
If you have experienced discrimination or harassment in line with the IE Non-Discrimination and Anti-Harassment Policy and Procedures, you may choose to report it on IE’s Diversity Line.
CAMPUS INFIRMARIES
IE TOWER CAMPUS INFIRMARY
Location: IE Tower, Floor -3 (in front of cafeteria)
Opening hours: Monday to Friday from 8:00 to 21:30; Saturdays from 9:00-15:00.
Contact: 649 098 127
SEGOVIA CAMPUS
Location: Convent of Santa Cruz La Real, Next to Parking Lot.
Opening hours: Monday to Friday from 8:30 to 19:30.
Contact: 659 284 118
MARÍA DE MOLINA 31 BIS CAMPUS:
Location: MM31Bis 3rd Floor.
Opening hours: Monday to Friday from 9:00-14:30 & 15:30-18:00.
Contact: 673 658 308.
Confidential support
COUNSELING SERVICES AT IE
Female/male guidance counselors available for confidential consultation. Clinical counseling is also offered.
- General Information: https://ieucounseling.ie.edu/
- Undergraduate Students: counseling.ieu@ie.edu
- Graduate & PhD Students: counseling@ie.edu
Your options
REPORTING OPTIONS
You are not required to report to access support. But if you decide to report:
National Police:
Dial 091 and ask for UFAM (Family & Women’s Unit)
atencionfamiliaymujer@policia.esAlertCops App Available in Spanish, English, French, German, Italian, and Russian.
Segovia Local Police:
Gender Violence Helpline (Spain):
WhatsApp: +34 600 000 016
Available 24/7 in 53 languages
Keep this with you
REMEMBER
- You have the right to support, regardless of your nationality or immigration status.
- You do not need to file a complaint to receive legal, psychological, or medical help.
- You are not alone, and it is not your fault.
Understanding GBV
WHAT IS GBV?
Gender-Based Violence (GBV) refers to any act of violence directed at someone because of their gender, or that disproportionately affects women. This includes:
Sexual Violence
Any sexual act performed without consent, including coercion, manipulation, or force. This can involve unwanted touching, rape, pressure to engage in sexual acts, or sharing sexual images without consent.
Chemical Submission
This refers to the administration of a chemical substance (for example, through spiked drinks) without a person’s knowledge or consent, often with the intention of causing harm, particularly sexual assault. Warning signs may include disorientation, vomiting, sudden drowsiness, loss of balance, fainting, or memory gaps.
If you notice these symptoms in yourself or someone else, seek help immediately. Do not remain alone, find someone you trust.
Cyber Gender-Based Violence
Abuse carried out through digital platforms, such as threats, harassment, blackmail using intimate images, non-consensual sharing of content, online stalking, deepfakes or hate speech targeting gender identity.
Harassment & Stalking
Unwanted comments, physical approaches, digital messages or repeated attention that makes someone feel unsafe.
Partner Abuse
Repeated control, jealousy, threats, or manipulation by a partner or ex-partner, including emotional, physical, sexual, or economic forms of abuse.
Sexism
Words, behaviours or actions based on the idea that someone is inferior because of their sex. This includes jokes, comments, stereotypes, or discrimination that perpetuate inequality.
If it makes you feel afraid, humiliated, or controlled, it matters. Trust your instincts. If something feels wrong, trust yourself. You are not overreacting.
And remember, you are not alone.
Being there for someone
HOW TO SUPPORT A FRIEND
Believe them: “I believe you. It’s not your fault. I’m here for you”.
Do not push for details or decisions. Let them set the pace.
Stay available. Offer to accompany them if they choose to seek help.
Share this guide and remind them they are not alone.
A shared responsibility
HOW EVERYONE CAN HELP PREVENT GBV
- Challenge sexist jokes and comments.
- Always practice enthusiastic, ongoing consent.
- Actively listen and reflect.
- Support friends who speak up.
- Educate yourself. Speak up even when it is uncomfortable.
Emergencies